Digicall

Claims Connect® resolves insurance claims quicker through an intuitive user interface

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Being insured gives people peace of mind, but why do people panic when they must submit a claim? Often, the claims process is more painful than the reason for their claim.  Claims Connect® offers a workflow management solution that enables end-to-end collaboration across the entire claims process. Right from when a claim is submitted by …

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How will COVID-19 impact the business continuity of your customer-facing advisors?

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As the economy opens to the different lockdown levels, businesses are prioritising the new sanitation and social distancing regulations, managing their teams’ safety and ensuring the workplace policies for business continuity are in place and adhered to. Regardless of the measures taken, should there be an advisor on the contact centre floor who tests positive …

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How will COVID-19 impact the business continuity of your frontline teams?

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Fact Sheet Digicall’s, a BPO Services company has a scalable, effective model for business continuity for Contact Centre’s in the banking, insurance, healthcare, retail and telecoms business sectors. Their solutions provide clients with low levels of downtime when contact centres must face closure due to staff testing positive for Covid-19 and the impact it has on …

How will COVID-19 impact the business continuity of your frontline teams? Read More »

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